Frequently asked questions

I have set up this section to answer your most pressing questions directly. If you do not find the right answer to your question here, I look forward to receiving your e-mail at kontakt@auschwitz-besucher.info

Ticket questions

How much is a guided tour? How much does a guided tour cost? Where can I book a tour or guided tour? Is a cancellation possible?

Questions during the tour

What do I have to pay attention to in the memorial? Are dogs allowed in the memorial? How do I get from Auschwitz I (main camp) to Auschwitz II (Birkenau).

Questions before the visit

How long does a tour last? Is it possible to visit with an audio guide? From what age should children visit the memorial?

Questions after the tour

What is there to see in the surrounding area? Are there catering facilities on site? Where can memorial events be held?

Questions about tickets

Visiting the memorial and the exhibitions is free of charge. Only for the use of special educational offers such as participation in guided tours or workshops are chargeable.

It depends on the amount of time and the size of the group. Please check the price table, which you can find in the section « Tickets » .

On the page ” Tickets ” and on the page ” Contact ” there is a form for your request. Timely registration is required. (Individuals are requested to register 2 – 3 weeks in advance, groups even 2 – 3 months).

Yes, especially in the school vacations, at Easter or on the bridge days the number of visitors is very high. It is recommended to purchase tickets online early to ensure entry at the time of your choice.

Online payments are possible via PayPal. You can either use your PayPal account or pay with your credit or debit card.

You must present a valid student ID.

Group size is limited to a maximum of 30 people per group.

This is not necessary. You can also present your ticket on your cell phone or tablet.

Of course, you can cancel our tours at any time.
The following cancellation conditions apply:

– In case of cancellation up to seven days before the agreed date of the tour, a cancellation fee of 50% of the agreed price (deposit) is due.
– In case of cancellation up to 48 hours before the agreed date of the guided tour, a cancellation fee of 75% of the agreed price is due.
– In case of cancellation less than 48 hours before the agreed date of the guided tour or in case of no-show, a cancellation fee of 100% of the agreed price will be due.

Questions before the visit

You can find information about this in the section « Zufahrt und Parkmöglichkeiten ».

Yes, the memorial can be visited all year round, except on January 1, December 25 and Easter Sunday.
On the page ” Öffnungszeiten ” you will find all the information about the opening hours of the memorial. 

Yes. Please remember that most of the guided tours at Auschwitz II (Birkenau) take place in the open.
Do not forget to plan for sturdy shoes and warm clothing.

Yes, we will be happy to pick you up from your desired location, provided that this is compatible with the content of the booked tour. For more information such as prices and dates please contact me via the form ” Contact “.

Yes, you must register to visit the main camp (Auschwitz I) and this is only possible during times when there are no guided tours.
The Birkenau camp (Auschwitz II) can be visited without prior registration during opening hours.
You can find information on this in the section « Öffnungszeiten ».

For an individual tour without a guide, please allow at least 2 hours for the main camp and at least 2 hours for the Birkenau camp.
Guided tours for the main camp and Birkenau last 3,5 and 6 hours respectively. For more information on a guided tour, please see the « Tickets » section.

Yes, daily guided tours of 3.5 and 6 hours are offered.
You can find more information in the section « Tickets ».

The maximum size of backpacks or bags, must not exceed the dimensions 30x20x10 cm. Larger pastries can be left in front of the entrance area for the time of the visit.

Yes! You can find it on the page « Auschwitz I – Stammlager » and « Auschwitz II – Birkenau ».

Audio guide is not offered by the memorial’s visitor service. During a guided tour headphones are distributed, these are only for better understanding of the guide.

Parking spaces are available at the main warehouse and also in Birkenau in front of the entrance area, these are subject to a charge. Prices can be found on the page « Zufahrt und Parkmöglichkeiten ».

It is recommended not to visit the Auschwitz-Birkenau Museum with children under 14 years of age.

It is possible to visit the camp in a wheelchair, which can be borrowed free of charge from the entrance building. Please note that due to the protection of historical monuments, the multi-story buildings in the main camp do not have a passenger elevator, and the floor in the Birkenau camp in particular is quite uneven.

It is recommended to visit the memorial as early in the morning as possible, preferably right when it opens at 7:30 a.m., or at the end of the day (about 2 hours before closing).

Questions during the tour

No, there is no mask requirement

The Auschwitz-Birkenau Memorial is a place of remembrance, a place where people suffered and died, a cemetery. During the visit, appropriate clothing should be worn. It is forbidden to wear clothing or symbols whose production or distribution is generally considered to belong to the extreme right-wing. « Besucherregeln ».

Photography and filming in the Auschwitz-Birkenau State Museum is permitted for private purposes, without the use of flash or tripods. With the exception of the victims’ room (in Block 4) and in the basement of Block 11, these areas are marked accordingly.

Dogs are not allowed on the premises, with the exception of guide dogs.

Between the Stammlager (Auschwitz I) and Birkenau (Auschwitz II) there is a free shuttle bus every 15min.

The tower cannot be visited by individual visitors, this is only possible in a guided group, accompanied by a guide.

Questions after the tour

For the safety of visitors and to avoid damage to buildings, the operation of model aircraft and unmanned aerial systems (“drones”) is prohibited in the area of the Memorial.

On average, 5.000 – 15.000 visitors come to the memorial every day.
In summer there are much more than in winter.

You can find information about this in the « Besichtigungen in der näheren Umgebung » .

Yes, at the entrance to the main camp and in the parking lot in Birkenau there is also a restaurant selling snacks, food and drinks.

Commemorative events in memory of the concentration camp inmates can be held, for example, in the main camp in the courtyard of the “death block” and in Birkenau between the ruins of gas chambers 2 and 3.
Please register your event well in advance at the Visitor Information Center.

You can support the work of the memorial with a donation. Bank details.

Tickets and opening hours

Tickets and prices, how much does a guided tour cost, overview of opening hours.

More info